FAQ
Why are the costs of UNFALLNAVI paid by the opposing insurance company?
As the injured party, you are a legal layperson and are generally not aware of all the claims to which you are entitled. You also do not know the means available to you to enforce your claim. This is why you have the right to a legal service provider or lawyer. The costs incurred for your legal service provider must be reimbursed by the party responsible for the damage. As the other party's insurance company is liable for the party responsible for the accident, the other party's insurance company will pay our costs.
What happens if the insurance company refuses to pay UNFALLNAVI?
If your claim is justified, then the insurance company must also pay our fees. If the insurance company refuses to pay us, then we will take care of it ourselves. Since we will never contact you with our fees, you can relax in this case as well.
Does it cost me anything if UNFALLNAVI arranges damage appraisers, repair shops or rental cars for me?
There is also no cost risk for you from our partners. This means that experts, towing companies and rental car companies will, just like us, settle directly with the other party's insurance company. We also take care of this ourselves if the insurance company refuses to pay.
How does the payment of my claim work?
As soon as the insurance company settles your claim, it transfers the claim amount to one of our specially secured escrow accounts. The insurance company usually sends us the settlement letter at the same time, in which it is stated which damage items will be reimbursed with the transferred amount. The settlement letter is very important, because it shows if and what the insurance company has reduced or if they have paid other services directly, such as the appraiser or the rental car. As soon as we know what amount is for you, we will return the money to you immediately. If there are any reductions, we will also make sure that the insurance company adjusts the amount.
